The IFDC (International Foundation for Digital Competences) is a global thought leader in the area of digital competences, which aspires to a world in which organizations and professionals are empowered and enabled to take full advantage of the opportunities offered by the digital age. The mission of the IFDC is to develop, own, maintain and promote (open) standards and approaches for the development of professionals in the digital era.
Today, many organizations and governments offer their services in a rapidly changing environment. This has created demand for highly-educated professionals with the right knowledge and skills in the area of Service Management. To meet those changing demands, the IFDC took the initiative to create VeriSM™ – a new Service Management approach – which was developed by an international team of experts led by Chief Architect Claire Agutter (Winner ITSMF UK Thought Leadership Award 2017).
As a not-for-profit organization, the IFDC takes a community-based approach to the development of new standards and approaches. All areas of the community (end-user organizations, professionals, consultants & consulting organizations, service / tool vendors, training organizations, the academic sector) are invited to join the VeriSM™ journey.
Contributors

Claire Agutter
Chief Architect VeriSMTM | Director Scopism Limited

Suzanne D. Van Hove Ed.D.
SED-IT | Owner/ CEO

Randy Steinberg
ITSM Strategies Inc. | President

Andrea Kis
ISG North Europe – UK | Consulting Manager

Dave van Herpen
Quint Wellington Redwood | Principal Consultant

Doug Tedder
Principal of Tedder Consulting LLC

Johann Botha
Get IT Right | CEO

Karen Ferris
Macanta Consulting | Director

Krzysztof Politowicz
Krzysztof Politowicz i Partnerzy | Lead Trainer and Trusted Advisor

Leo van Selm
Vaseom b.v. | Managing Consultant

Michelle Major-Goldsmith
Kinetic IT | Manager, Service Management Capability

Robert den Broeder
Trigono BV | owner; trainer & consultant ITSM and OBM

Vinicius A C Luna
TIVIT Tecnologia | head of IT Governance & PMO

Rob England
Two Hills Ltd | Managing Director

Simon Dorst
Kinetic IT | Manager - Service Management Services

Clare McAleese
VocaLink Mastercard | Change Manager

Gary Hibberd
Agenci Ltd | Managing Director, IBITGQ GDPR Practitioner

Wendie Adams
Leeds City college | HE Lecturer

Yong Mei Liu
IBM | Leader of Client Technical Advisor

Helen Morris
Helix Service Management Services Ltd | Consultant and Trainer, Director

Sandra Whittleston
University of Northampton | Senior Lecturer in IT Service Management

Aureo Antunes
Citsmart Corporation | Advisor, Senior Consultant, Speaker, Manager

Masaya Kobayashi
Tokio Marine & Nichido Systems Co.,Ltd | Director

Dr. Mauricio Corona
Best Practices Gurus | Associate Director

Rory Canavan
SAM Charter | CEO

Daniel Breston
Qriosity Ltd. | IT leadership Coach and Advisor

Alison Cartlidge
Sopra Steria UK | Consultant, Head of the Service Management Community

Victoriano Gomez
Global Knowledge Network Spain S.L.U | Best Practice Business Unit Manager

Sachin Bhatnagar
Kinetic IT| Process Specialist

Steven R. Matthews DPSM®
DorLind Solutions | Principal Consultant and Founder

Reni Friis
Valcon | Partner

Stephen Mann
ITSM.tools | Principal Analyst and Content Director

Lewis Herbert
ATOS | Head of Service Integration and Management (SIAM)

Hong Deng
Beijing Trendsetting Consulting Co., LTD. | Founder
VeriSM™ is an indispensable guidebook for the digital transformation journey of organizations, helping you make the right choices at all stages and critical points during the journey.
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Eddie XU
BP, Shell, Country Garden | CIO
VeriSM™ provides a good method and practices to help companies and people who want to build the competitive edge in the new era through digital transformation.
.The field of Service Management is changing quickly as the industry shifts towards digital transformation, evolution of new management practices and the ‘commoditization of IT’. As a result, IT and business operations are no longer separate. Organizations of every size and background require a flexible Service Management method to facilitate them in their development.
VeriSM™ is an approach that offers value-driven, evolving, responsive, and integrated Service Management. It is designed to enable organizations and professionals in the modern digital industry.
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Become a corporate partner of IFDC! For more information please contact IFDC.