The IFDC (International Foundation for Digital Competences) is a global thought leader in the area of digital competences, which aspires to a world in which organizations and professionals are empowered and enabled to take full advantage of the opportunities offered by the digital age. The mission of the IFDC is to develop, own, maintain and promote (open) standards and approaches for the development of professionals in the digital era.
Today, many organizations and governments offer their services in a rapidly changing environment. This has created demand for highly-educated professionals with the right knowledge and skills in the area of Service Management. To meet those changing demands, the IFDC took the initiative to create VeriSM™ – a new Service Management approach – which was developed by an international team of experts led by Chief Architect Claire Agutter (Winner ITSMF UK Thought Leadership Award 2017).
As a not-for-profit organization, the IFDC takes a community-based approach to the development of new standards and approaches. All areas of the community (end-user organizations, professionals, consultants & consulting organizations, service / tool vendors, training organizations, the academic sector) are invited to join the VeriSM™ journey.
The field of Service Management is changing quickly as the industry shifts towards digital transformation, evolution of new management practices and the ‘commoditization of IT’. As a result, IT and business operations are no longer separate. Organizations of every size and background require a flexible Service Management method to facilitate them in their development.
VeriSM™ is an approach that offers value-driven, evolving, responsive, and integrated Service Management. It is designed to enable organizations and professionals in the modern digital industry.