The IFDC (International Foundation for Digital Competences) is a global thought leader in the area of digital competences, which aspires to a world in which organizations and professionals are empowered and enabled to take full advantage of the opportunities offered by the digital age. The mission of the IFDC is to develop, own, maintain and promote (open) standards and approaches for the development of professionals in the digital era.
Today, many organizations and governments offer their services in a rapidly changing environment. This has created demand for highly-educated professionals with the right knowledge and skills in the area of Service Management. To meet those changing demands, the IFDC took the initiative to create VeriSM™ – a new Service Management approach – which was developed by an international team of experts led by Chief Architect Claire Agutter (Winner ITSMF UK Thought Leadership Award 2017).
As a not-for-profit organization, the IFDC takes a community-based approach to the development of new standards and approaches. All areas of the community (end-user organizations, professionals, consultants & consulting organizations, service / tool vendors, training organizations, the academic sector) are invited to join the VeriSM™ journey.
Chief Architect VeriSMTM | Director Scopism Limited
Suzanne D. Van Hove Ed.D.
SED-IT | Owner/ CEO
ITSM Strategies Inc. | President
ISG North Europe – UK | Consulting Manager
Dave van Herpen
Quint Wellington Redwood | Principal Consultant
Principal of Tedder Consulting LLC
Get IT Right | CEO
Macanta Consulting | Director
Krzysztof Politowicz i Partnerzy | Lead Trainer and Trusted Advisor
Leo van Selm
Vaseom b.v. | Managing Consultant
Kinetic IT | Manager, Service Management Capability
Robert den Broeder
Trigono BV | owner; trainer & consultant ITSM and OBM
Vinicius A C Luna
TIVIT Tecnologia | head of IT Governance & PMO
Two Hills Ltd | Managing Director
Kinetic IT | Manager - Service Management Services
VocaLink Mastercard | Change Manager
Agenci Ltd | Managing Director, IBITGQ GDPR Practitioner
Leeds City college | HE Lecturer
Yong Mei Liu
IBM | Leader of Client Technical Advisor
Helix Service Management Services Ltd | Consultant and Trainer, Director
University of Northampton | Senior Lecturer in IT Service Management
Citsmart Corporation | Advisor, Senior Consultant, Speaker, Manager
Tokio Marine & Nichido Systems Co.,Ltd | Director
Dr. Mauricio Corona
Best Practices Gurus | Associate Director
SAM Charter | CEO
Qriosity Ltd. | IT leadership Coach and Advisor
Sopra Steria UK | Consultant, Head of the Service Management Community
Global Knowledge Network Spain S.L.U | Best Practice Business Unit Manager
Kinetic IT| Process Specialist
Steven R. Matthews DPSM®
DorLind Solutions | Principal Consultant and Founder
Valcon | Partner
ITSM.tools | Principal Analyst and Content Director
ATOS | Head of Service Integration and Management (SIAM)
The field of Service Management is changing quickly as the industry shifts towards digital transformation, evolution of new management practices and the ‘commoditization of IT’. As a result, IT and business operations are no longer separate. Organizations of every size and background require a flexible Service Management method to facilitate them in their development.
VeriSM™ is an approach that offers value-driven, evolving, responsive, and integrated Service Management. It is designed to enable organizations and professionals in the modern digital industry.